Fortunica is dedicated to providing an enjoyable and safe gaming environment for all our users. We recognise that while for most people gambling is an entertaining leisure activity, for some, it can become a problem. This policy outlines our commitment to minimising the negative effects of gambling and promoting responsible gaming practices.
It is strictly illegal for anyone under the age of 18 to open an account or to gamble on fortunica-casino.cloud. We perform electronic age verification checks on all customers and may request documentation to confirm the age of any user. We encourage parents to use filtering software (such as Net Nanny or CyberSitter) to prevent minors from accessing gambling websites.
Gambling should be viewed as a form of entertainment, not as a way to make money. To help you maintain control, we suggest the following:
Only gamble with money you can afford to lose.
Keep track of the time and amount of money you spend.
Do not chase losses.
Avoid gambling if you are under the influence of alcohol or other substances.
Balance gambling with other leisure activities.
We provide a variety of tools to help you manage your gambling activity effectively:
You can set daily, weekly, or monthly limits on the amount you can deposit into your account. These limits help you stay within your budget and prevent overspending.
You can set a maximum duration for your gaming sessions. Once the time limit is reached, you will be notified, helping you manage your time effectively.
If you feel you need a short break from gambling, you can request a "Time-Out" period ranging from 24 hours to 6 weeks. During this time, your account will be temporarily suspended.
For those who feel their gambling is becoming a serious problem, we offer a self-exclusion facility. This allows you to close your account for a specified period (typically 6 months to 5 years). During self-exclusion, you will not be able to access your account or receive any marketing materials from us.
If you are concerned that gambling is taking over your life (or someone else's), consider the following questions:
Do you stay away from work or study to gamble?
Do you gamble to escape from a boring or unhappy life?
If you run out of money when gambling, do you feel lost and in despair and need to gamble again as soon as possible?
Have you ever lied to cover up the amount of money or time you have spent gambling?
Have others ever criticised your gambling?
If you answered "yes" to any of the above, we strongly recommend seeking professional advice. There are many independent organisations that provide free, confidential advice and support for anyone affected by gambling problems.
Our staff receive training on social responsibility and the identification of problem gambling. We monitor account activity for signs of potential gambling issues and may reach out to customers to provide information on our responsible gambling tools.
If you need help setting limits or wish to discuss self-exclusion, please contact our support team at [email protected].